《英语电话通话技巧》(Telephoning in English (3rd Edition))(B. Jean Naterop & Rod Revell)[PDF]

内容简介：

本书专为那些需要在工作中接听英语电话的人设计，无论你是新手还是专家，都可以从中学到东西。

Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study. Telephoning in English develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition of this highly regarded and successful title takes into account recent developments in telecommunications and offers new listening material throughout.

内容截图：

Self-study guide
Teacher's notes
Overview
Unit 1 How can I help you?
Unit 2 Hold the line, please
Unit 3 Making enquiries
Unit 4 Placing an order
Unit 5 Bookings and arrangements
Unit 6 A change of plan
Unit 7 What's the problem?
Unit 8 Handling complaints
Student "B" Role plays
Tapescripts
Key